FAQ
How long does shipping take?
Processing your order usually begins within 1–2 business days of purchase. For the most accurate timelines (including expedited options), please refer to your order confirmation or shipping policy during checkout.
Do you ship internationally?
At this time, Nolhill primarily ships within the United States. If international shipping is available for your location, applicable rates and delivery times will be shown at checkout.
Do you offer free shipping?
Yes. Nolhill offers free standard shipping on orders of $100 or more. The free shipping option will automatically apply at checkout when your order qualifies.
Will I receive tracking information?
Yes! Once your order ships, you will receive a tracking number via the email you provided at checkout so you can follow your package’s journey to your door.
What is your return policy?
Products purchased from Nolhill may be returned within fourteen (14) days of delivery, provided they are unworn, unwashed, undamaged, and in their original condition with all tags and packaging intact. All eligible items must be returned together in a single shipment. Approved returns include free return shipping.
How do I start a return or exchange?
To initiate a return, sign in to your account and access your order history. Select the order you wish to return and follow the instructions provided. If you checked out as a guest, please contact us at returns@nolhill.com with your order number, and our team will assist you. Once approved, you will receive a prepaid return shipping label and detailed instructions by email.
Do you offer exchanges?
Yes! We gladly offer exchanges for eligible items (typically different sizes or colors) per the guidelines in our refund/exchange policy. Follow the return steps above and select the option to exchange for a different size or style.
How do I choose the correct size for my baby?
We recommend using the size guide available on each product page. If your baby is between sizes, sizing up is often recommended for added comfort and longer wear.
What materials are used in Nolhill products?
All Nolhill garments are handcrafted using Premium Peruvian Pima cotton, selected for its exceptional softness, durability, and suitability for sensitive baby skin.
How should I care for my Nolhill garments?
To preserve the quality and softness of your garment, we recommend gentle machine washing in cold water using mild detergent. Lay flat or tumble dry on low. Avoid bleach and harsh chemicals.
Is my payment information secure?
Absolutely. Nolhill uses industry-standard encryption and secure payment gateways to protect your payment details. We accept major credit cards and trusted processors (such as Visa, Mastercard, American Express, and PayPal) to ensure your checkout is safe.
Where are Nolhill products made?
Nolhill garments are thoughtfully crafted using premium Pima cotton sourced from Peru, a region known for producing some of the world’s finest cotton.
How does Nolhill protect my personal information?
Your privacy is important to us. We adhere to a detailed Privacy Policy that explains how your information is collected, used, and safeguarded. You can read the full policy via the link in our footer for specifics on data protection, cookies, and marketing preferences.
How can I contact Nolhill if I have questions?
If you have any questions about our products, orders, or policies, please contact us through our Contact page.
