Question 1

How long does shipping take?

Accepted Answer

Processing your order usually begins within 1–2 business days of purchase. For the most accurate timelines, please refer to your order confirmation or shipping policy during checkout.

Question 2

Do you ship internationally?

Accepted Answer

At this time, Nolhill primarily ships within the United States. If international shipping is available for your location, applicable rates and delivery times will be shown at checkout.

Question 3

Do you offer free shipping?

Accepted Answer

Yes. Nolhill offers free standard shipping on orders of $80 or more. The free shipping option will automatically apply at checkout when your order qualifies.

Question 4

Will I receive tracking information?

Accepted Answer

Yes. Once your order ships, you will receive a tracking number via the email you provided at checkout so you can follow your package's journey to your door.

Question 5

What is your return policy?

Accepted Answer

Products purchased from Nolhill may be returned within 14 days of delivery, provided they are unworn, unwashed, undamaged, and in their original condition with all tags and packaging intact. Approved returns include free return shipping.

Question 6

How do I start a return or exchange?

Accepted Answer

To initiate a return, sign in to your account and access your order history. Select the order you wish to return and follow the instructions. If you checked out as a guest, contact us at returns@nolhill.com with your order number and our team will assist you.

Question 7

Do you offer exchanges?

Accepted Answer

Yes. We gladly offer exchanges for eligible items for different sizes or colors. Follow the return steps and select the option to exchange for a different size or style.

Question 8

How do I choose the correct size for my baby?

Accepted Answer

We recommend using the size guide available on each product page. If your baby is between sizes, sizing up is often recommended for added comfort and longer wear.

Question 9

What materials are used in Nolhill products?

Accepted Answer

All Nolhill garments are handcrafted using 100% Premium Peruvian Pima cotton, selected for its exceptional softness, durability, and suitability for sensitive baby skin.

Question 10

How should I care for my Nolhill garments?

Accepted Answer

We recommend gentle machine washing in cold water using mild detergent. Lay flat or tumble dry on low. Avoid bleach and harsh chemicals to preserve the softness and quality of your garment.

Question 11

Is my payment information secure?

Accepted Answer

Absolutely. Nolhill uses industry-standard encryption and secure payment gateways to protect your payment details. We accept Visa, Mastercard, American Express, and PayPal.

Question 12

Where are Nolhill products made?

Accepted Answer

Nolhill garments are thoughtfully crafted using premium Pima cotton sourced from Peru, a region known for producing some of the world's finest cotton.

Question 13

How does Nolhill protect my personal information?

Accepted Answer

Your privacy is important to us. We adhere to a detailed Privacy Policy that explains how your information is collected, used, and safeguarded. You can read the full policy via the link in our footer.

Question 14

How can I contact Nolhill?

Accepted Answer

If you have any questions about our products, orders, or policies, please contact us through our Contact page at nolhill.com/pages/contact.

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